Nothing worse than telling a customer "Sorry, that's only available online!" A 2020 Salesforce study found 83% of consumers expect flexible fulfillment options, like ordering online and picking up in-store. However, integrating offline and online for an effective omnichannel strategy is challenging. It demands real-time synchronization of inventory, orders, and customer data across all channels, while maintaining consistent pricing and promotions across platforms.
Retailers who fail to master omnichannel integration risk losing market share, experiencing reduced operational efficiency, and ultimately, diminishing customer loyalty and sales.
Instead of just CDPing your data, make your data work for you, enhancing your Omnichannel retail strategy. By seamlessly integrating your data across all channels, you can not only gain access to a unified, real-time view of your entire ecosystem, but can also significantly improve the efficiency and effectiveness of your omnichannel approach.
As soon as an item is running low in one store but is overstocked in another, the system can initiate transfer requests, ensuring optimal stock levels across all locations, ensuring a seamless order fulfillments for your clients.
Automating your (intelligent order routing) inventory rebalancing across all channels will not only improve overall inventory efficiency, but make your customer’s happily return to you, since they can 100% rely on you.
Serve your clients with what they expect and go beyond by not only facilitating order-online-pick-up-in-store but also by picking them up on their personal customer journey.
Send personalised coupons and suggestions based on the 360-degree view attained through aggregated customer data collected from your CRM, POS, and other systems.
By having all of your data ready and integrated in one place 24/7, you’re able to provide a seamless experience to your customer that goes beyond transaction.
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For many retailers, the game of hide-and-seek never really ended. Struggling to find accurate stock levels across multiple stores, warehouses, and distribution centers leads to unpleasant "out of stock" situations or excess inventory tying up capital and space.
Lack of real-time data visibility results in costly express shipping due to last-minute re-ordering and leaves customers dissatisfied, when orders can't be fulfilled on time. A lack of inventory management visibility is a threat to the greatness of your customer’s experience and hence an overall business threat.
Make inventory management make fun again. With Dexxion there’s no need to stay under constant pressure fearing the waves of fluctuating demand affecting your inventory stock levels.
While you’ll have a real time view into all of your stocks, you can also automate away human-errors, when it comes to time-consuming manual inventory stock updating.
Dexxion’s AI-driven system enables you to automatically update stock levels, making sure your supply chain processes are being neat and stress-free.
With Dexxion, you can automate inventory management effortlessly by setting up rule-based reordering.
For instance, when stock levels reach a certain threshold, Dexxion will allow you to automatically send a restock request to your supplier.
Enhance operational efficiency and finally break free of the never-ending hide and seek. Dexxion will do the heavy lifting for you.
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Retail supply chain complexity directly threatens your customer’s satisfaction, their loyalty and your revenue. Being a retailer means battling with unpredictable consumer demand and struggling with the maintenance of optimal stock levels (inventory visibility).
Inefficient supply chain management processes, including manual stock ordering and limited real time tracking from factory floor to store shelf hinder seamless customer order fulfillments. Without real-time tracking and seamless integration, retailers risk losing customers to more agile competitors.
Eyes that look are common, but rare are those, who see clear. Don’t get lost trying to keep an overview, but rather achieve transparent visibility in your complex supply chain.
Track shipments in real-time without the need to jump between multiple software systems, such as Transportation Management System (TMS) and Supply Chain Management (SCM).
By effortlessly integrating your existing tools, you enable seamless communication and benefit from a unified view within our platform. This consolidation allows you to optimize your operational efficiency.
With Dexxion you can easily extend operational efficiency by integrating advanced forecasting systems, such as Forecast Pro, with a simple drag-and-drop interface.
Apart from connecting various systems seamlessly, Dexxion offers a comprehensive overview of your inventory and demand data from multiple sources. This consolidated view enables you to make more informed, data-driven decisions, replacing guesswork with solid insights. Improve financial performance and drive business growth.
Instead of being behind like that one shipper, that merely ever made it to the store shelf, stay ahead with tools that will easify your supply chain and making it crystal clear.
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Attaining a 360-degree customer view is like solving a 1000-piece puzzle (not even knowing some pieces are missing). Scattered data from POS, loyalty programs, CRM systems, and digital channels makes achieving this view challenging.
Your customers are everywhere, so your data is too - but can you access it all? Even with access, poorly organized data often goes unused, wasting its potential. Combining data to improve customer experience becomes messy and exhausting. Without a complete picture, gaps in customer understanding persist, hindering efforts to significantly increase sales and drive business performance.
Success is not just on keeping shelves stocked but having a harmonious blend of data, making it easy to enhance customer satisfaction by truly understanding them and in this way exceeding their expectations.
Make the most of your customers' data from all their touchpoints, social media, digital channels, and loyalty programs. Dexxion aggregates this valuable information in one place, giving you a complete view of each customer's journey.
From there, you can easily set up automations to personalize interactions that enhance customer experiences and strengthen their connection to your brand.
With organized data at your fingertips, you can identify trends and preferences that inform your marketing strategies. Transform every interaction into an opportunity to strengthen relationships and foster loyalty with a complete view of your customers.
Dexxion's intuitive interface makes implementing these powerful features a breeze, allowing you to engage customers without needing extensive technical expertise.
Instead of being behind like that one shipper, that merely ever made it to the store shelf, stay ahead with tools that will easify your supply chain and making it crystal clear.
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